Help Center

Ordering Help

• If your order is delayed, check the order status page first for real-time updates.
• If an item is missing, incorrect, or damaged, report the issue as soon as possible after delivery.
• If your order cannot be fulfilled, you may be eligible for a refund based on order status and issue type.

Payments and Promotions

• Confirm card and billing details before placing the order.
• Promo codes may have expiration dates, minimum order values, and restaurant restrictions.
• If a promo does not apply, review eligibility requirements at checkout.

Account and Security

• Keep your account credentials private and use a strong password.
• Update your address and phone number to avoid delivery issues.
• Contact support immediately if you suspect unauthorized account activity.

Restaurant Partner Support

• Use the owner dashboard to manage menu, availability, operating hours, and order status.
• Ensure menu item availability is accurate to avoid cancellations and customer dissatisfaction.
• Keep prep-time settings realistic to improve on-time delivery performance.

Contact Support

For urgent order issues, contact support from your account order history page.

For legal, policy, or privacy requests, reference the Terms, Privacy, and Cookie pages linked in the footer.